Consumer Electronics Group is dedicated to customer service and Why waste time going to the Big Box stores when you can shop our store from your own home, the airport, your friends house, or the coffee shop down the street. We will provide you with the same product delivered to your home. So save your time, save your gas, and save your money. Consumer Electronics Group is here for you searching thousands of products and fighting for the lowest prices

We are here to ensure you get what you want. With your fast pace life, anytime you can save enhances your quality of living, allowing you to do more of what you enjoy, such as your families and friends. No better way to enjoy that time than with the latest electronics. The only way to top that off is saving money while doing it, which is what Consumer Electronics Group is dedicated to.

Return Policy

Within 30 days of shipment, you may return any item in brand new condition for a refund (we do not refund the shipping cost unless the return is a result of our error).

Items must be returned in original packaging with all warranty cards, manuals and accessories. We will not accept returns of opened items (unless defective) or any items returned more than 30 days after shipment. If it has been more than 30 days and the item is defective, we ask that you please contact the manufacturer directly and inquire about the warranty details for the product. In certain circumstances some defective products will require repair/replacement by the manufacturer directly and we will be unable to assist in this exchange. In these cases we will notify you of the situation and provide contact information so you can contact the manufacturer directly.

All returns must include a Return Merchandise Authorization Number (RMA#). Please complete the Return Authorization Request Form and customer service will contact you via e-mail with your RMA# and shipping instructions for the return. Returns that do not include an RMA# will be assessed a re-stocking fee or will be returned to the sender with no credit given.

We recommend that you ship your return via a traceable shipping method (e.g., Fedex, UPS, USPS with shipment confirmation). We are not responsible for returns that are not sent by a traceable method (i.e., we will not credit for returns sent through the mail that never show up).

Please allow approximately 7-10 business days for your return to be processed once it has arrived at our warehouse.

If you are requesting a replacement for a defective item, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number, then place a new order. The new order will be shipped as soon as we have your product available and your credit will be applied approximately 4-7 days after we receive the product you are returning.

For international orders, we will not be responsible for return shipping costs nor will we refund original shipping costs. This is the risk you the buyer accept by purchasing from our store and requesting we ship internationally.